Refund policy
At Charlee Kay & Co. LLC, we want you to love your purchase! If you’re not completely satisfied, we’re happy to help within the guidelines below.
Returns
Returns must be requested within 7 days of receiving your order.
Items must be unworn, unused, unwashed, and in original condition with all tags attached.
Items returned with stains, odors, pet hair, damage, or signs of wear will not be accepted.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Clearance or sale items
- Jewelry
- Hair accessories and bows
- Personalized or custom items
- Seasonal and holiday merchandise
- Toys, squishies, NeeDoh products, and similar sensory items
Refunds
Approved returns will receive store credit in the form of a gift card or account credit.
We do not offer cash refunds, credit card refunds, or refunds to original payment methods unless required by law.
Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with:
- Your order number
- Photos of the item
- Photos of the packaging
We will review the claim and work quickly to provide a replacement, exchange, or store credit if approved.
Exchanges
Exchanges are subject to product availability.
If the requested size or item is unavailable, store credit will be issued.
Shipping Returns
Customers are responsible for return shipping costs unless the item was damaged or sent incorrectly by Charlee Kay & Co. LLC.
Contact Us
For all return and refund inquiries, please contact:
Charlee Kay & Co. LLC
318-307-2189
By placing an order with Charlee Kay & Co. LLC, customers agree to this Refund & Return Policy.
Thank you for supporting our small business! We appreciate each and every one of you.